Warranty
You trusted us to build your home. We know that responsibility doesn’t end when you get the keys.
Owning a new home comes with questions. Sometimes it comes with a repair that needs attention too. When that happens, we want you to know where to turn.
Our in-house warranty team helps homeowners with covered warranty concerns, and we provide the information you need to understand your coverage and take care of your home after closing.
Before You Submit A Warranty Request
Your Sky Lake home includes a one-year builder warranty beginning on your closing date. Before submitting a request, use the steps below to find the right next step.
1. Check if your issue is covered
Not every repair or maintenance item falls under the builder warranty. Review the Warranty Coverage page first to see what’s covered and what’s considered homeowner maintenance.
Here’s what falls under your builder’s warranty:
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Failure of mechanics in the house
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Plumbing leaks
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Electrical failure
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Faulty appliances
Here's what’s not covered under your builder's warranty:
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Natural springs or high groundwater appearing in your yard
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Standing water present for less than 48 hours
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Sod, trees, shrubs, soil erosion, retaining walls, and driveways
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Drainage manipulation, such as placing a flowerbed or shed in a drainage swale
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Concrete, unless there’s a significant separation or trip hazard
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Chips, scratches, or marks on tile, windows, walls, countertops, brick, or mirrors discovered after closing
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Pest issues such as ants or roaches
Typical ongoing home maintenance (not included)
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Homeowner maintenance
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Daily wear and tear
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Painting, caulking, and cleaning
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Damage due to homeowner neglect
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Lawn care and maintenance
2. Is it a nail pop or caulking issue?
We will make one visit to address nail pops and caulking issues before your one-year closing anniversary. Keep a running list so these items can be handled together during that visit. We advise you to schedule this visit near the end of your one-year in order to address all of these things after the home has time to settle.
3. Do you need a service vendor or have an after-hours emergency?
Your closing packet includes a vendor reference list for your home. For HVAC, electrical, plumbing, and other vendor-specific needs, check that list first. You can also find after-hours emergency contact information in the Helpful Tips for New Homeowner's Guide.
4. Still need help? Submit a warranty request.
If you’ve checked the information above and your concern needs to be reviewed by our warranty team, send us the details through the Warranty Request Form.
To know more about your rights about Mississippi's New Home Warranty Act, click the link below.